Why it’s time to seriously consider Hosted Telephony for your business

So you might be looking to replace your phone systems. Perhaps you are struggling to connect with colleagues or customers, or the new hybrid working setup is causing new challenges in terms of communication?

It doesn’t have to be this way. If you haven’t considered Hosted Telephony already, it is something that should be at the top of your to-do list. In fact, there are a wealth of reasons to make it a must-have consideration for the future of your business communications.

Here, we take a look at some of these benefits and the key elements behind them.

Easy To Get Started

A hosted, cloud-based VoIP (Voice over Internet Protocol) system delivers all phone features through a broadband connection rather than via physical telephone infrastructure. This makes it easy to install, update and scale, however big or small the size of your business (and the downtime to do so is minimal!)


As VoIP requires very little physical infrastructure, employees can use it in many locations and on different devices. This makes it the perfect solution for today’s hybrid working environment. Employees can choose to work from home or when out and about in-between meetings with the same office number, ensuring lines of communication remain open.

Control Your Costs

Hosted Telephony means you can avoid the capital expenditure of on-premises private branded exchange (PBX) installation and maintenance. But it also helps to avoid the issue of expensive long-distance calls or calls to mobiles on more traditional tariffs. Combining this lack of required infrastructure investment with a reduction in call costs means the savings can really add up.

Save Time

We’ve already mentioned ease of installation, which saves significant time. And because Hosted Telephony is software-based, once it’s up and running it’s quick and simple to make changes such as adding services and features. Your IT team won’t have to worry about spending time on maintenance either – it’ll be taken care of by your provider. Your team can then focus on more important things.

A Wealth of Features

Hosted Telephony is feature-rich and can deliver according to your requirements, whether you are looking to implement call groups, auto attendant, call transfer or even call recording. This extends to hardware too, whether it’s HD voice handsets, web phones or conference devices, making it a solution that can adapt to your service model and preferences.

Customer Experience

From making your organisation easier to contact to experiencing a boost in call quality, communications will be enhanced in a way that reflects positively on how you interact with customers on a day-to-day basis. Hosted Telephony doesn’t just deliver directly to your business – your customers will feel the benefits too.

Contact Us

At Radius Connect we can help through planning, provisioning and fully supporting your service. We understand that not all Hosted Telephony requirements are the same and therefore we suggest only the most appropriate solutions to compliment your business requirements. Please get in touch to find out more.